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Troubleshooting "A Column Field is Missing" in WebAutomation Extractors
Troubleshooting "A Column Field is Missing" in WebAutomation Extractors
Written by Öykü Eda Aydın
Updated over a week ago


If you're using WebAutomation's data extraction tools and notice that a column field is missing from your extracted data, don't fret! This guide will walk you through the steps to identify and resolve the issue.

Steps to Address a Missing Column Field

Follow these steps to troubleshoot and fix a missing column field in your WebAutomation extractor:

Step 1: Review Your Extractor Configuration

First, double-check your extractor's configuration settings to ensure that the missing column field is indeed included in the extraction process. Make sure you have properly specified the column and its corresponding selector.

Step 2: Verify the Website Structure

Visit the target website and verify whether its structure has changed since you last configured your WebAutomation extractor. If there have been changes, the missing column field may be a result of an outdated selector or an altered data structure on the website.

Step 3: Check for Incorrect or Outdated Selectors

Review the selectors used in your WebAutomation extractor to locate the specific elements on the webpage. If the selectors are incorrect or outdated, the extraction tool may fail to retrieve the desired information, causing the column field to be missing.

Step 4: Test Your Extractor

After making any necessary adjustments to the configuration settings or selectors, run a test extraction to verify if the missing column field issue has been resolved. If the column field is still missing, continue with the next step.

Step 5: Create a Support Ticket with WebAutomation

If you've tried the troubleshooting steps above and are still experiencing the issue, it's time to create a support ticket with WebAutomation. Provide a detailed description of the problem, including the website URL, your extractor settings, and any observations made while troubleshooting. This information will help the WebAutomation support team understand the issue and provide an appropriate solution.

Step 6: Implement the Solution

Once the WebAutomation support team provides a solution for resolving the missing column field issue, follow their instructions to implement the changes in your data extraction setup. This may involve updating your extractor's configuration or using a customized solution provided by the WebAutomation team.

By following this troubleshooting guide, you should be able to identify and resolve the issue of a missing column field in your WebAutomation extractor. If you're unable to fix the problem on your own, creating a support ticket with WebAutomation will ensure that the issue is addressed promptly and professionally.

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