Tickets can be raised against an existing Pre-Defined Extractor (PDE). Tickets raised should for either resolving an issue with a current PDE or add new feature to a PDE. An example of a reason to raise a ticket could be if the extractor isn't returning any data back or if you need a new column added to the export data. Please always try to fix common issues self service before raising a ticket. See here
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STEP 1: Click on your Extractors tab and select the extractor with the issue
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STEP 2: Click on the Ticket button at the far right
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Step 3: Enter Ticket Information

Enter as much information to help our support team, including screenshots, links and steps to replicate the issue